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  • I became a new Hertz Gold member right before my trip Because it was supposed to be easier and faster service. When we arrived it appeared very fast snd easy but the agent never swiped my credit card , But he did give me the keys and the parking spot #. So We loaded all our luggage and got into the car and drove to the gate. The agent asked for some information that we were never given , so , we had to drive back to the office. The young woman now present at the desk Swiped the cc Then she looked on the computer said the car we were given was not rentable , that we have to change cars. Luckily ? the original agent came back who did not swipe my Cc , and looked at the computer and cleared the car for rental with all our luggage in it . All this while my husband sat in the car for at least 15 minutes. We finally drove away , loved the Nissan Rogue, the first morning I got in the car to go to an appointment and the warning sensors went on for low tire pressure. I Had to drive to a gas station and spend $15 at the air pump because the tires were supposed to be filled to a maximum of 51psi and were reading 31! Had i not left early i would have been late for my appointment. All went well after that. Upon returning the car Unfortunately, I left a brand new denim shirt with beautiful horse embroidered on the back , a Birthday present , in the car because if fell on the floor in the back and did not see it there , the garage was very dark and the floor was black. I reported it missing immediately , like 5 minutes after leaving the car while i was on the shuttle bus to the airport. They still have not found it. If they find it and mail it to me in Ca. , i would definitely up the stars i gave this PHX sky harbor hertz because i think they owe me after the tire episode. If they don't find it i will lower the Star count! Because to me it means that some employee has a nice new beautiful shirt! I will edit this review if all goes well.
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