To start, I am INCREDIBLY picky. I used to own my own pet shop & worked in animal healthcare & welfare for decades. My pets are family to me. We happened upon this awesome shop/self dog wash & were immediately impressed. Friendly, kind & patient staff. I came back with my nervous ShepX for a bath. The staff was wonderful as I took my sweet time socializing her with yummy treats she picked from the shelf. During the dog wash they approached calmly & offered supplies, help & of course plenty of praise for Sequoia. We got her tail wagging & what would normally be a high stress situation turned into a delight. I bought her a fun Planet Dog treat dispensing toy on the way out & she's joyously playing with it in the car as I type this in the parking lot. We will definitely be back & highly recommend our new favorite doggie spot. Bonus: it's across the street from the dog friendly Aliante Discovery Park.