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  • I came on 6/14 at 7:20 pm. It was my friends first experience at WAFFALLONIA and I wanted her to try the full experience. I checked-in to yelp and was offered a free coupon. The gentleman was extremely rude. He attempted to reheat the waffles that were already made, and I nicely asked him for fresh hot waffles because it was my friends first time. He took the reheated/already made waffles off and took them off with an attitude and became extremely rude. I even apologized for asking. However, I feel I should have to apologize for nicely asking for fresh waffles. Isn't that your job?! Then he slammed them on the rack. I kindly thanked him twice with no response from him. After he made our order, I thanked him again and he did not respond. I know he heard me because there was only 2 other customers who were quietly waiting. We felt extremely uncomfortable. My friend was so turned off by his attitude. Even the people in line commented on his attitude. I would understand if we were rude, but we weren't! We were so excited to be there an he ruined it. I hope he's not a representation of the type of service you'll be getting this summer at the Squirrel Hill location!! Thanks for the great customer service-NOT!!! If you are the owner feel free to message me!!!
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