I purchased a custom build(vanilla frame). I wanted a good bike for around town and am very happy with what I got. Employees were helpful and answered my questions making recomendations and stopping me from wasting money. They mocked up the bike so I could see how it would look before buying.
The owner/mechanic was not very friendly but hey.......who cares....what you really want to care about is the purchase you have left with.
On a side note I took my new bike down to mountain co-op. I did not have a lock yet and got comments from 2 different employees that they liked my bike. Both employees were very surprised when I told them the price(better deal than Mnt coop)
Dont expect to walk out with a bike when you visit..it takes a while to put them together...good things come with a wait.
Easy place to browse...everyone there seems pretty laid back..not a huge selection of bikes but I would recommend a visit as you may find a gem waiting.