So I go in to pick up and pay for a part. I had to bring it to a location about 30 minutes away that has been waiting for 4 days for this part. They tell me the only guy working the parts dept is off for lunch and will be back in 45 minutes. They can't let me pay for it nor give me the part and have me call later. What.a.joke. What kind of company has two separate departments and then closes completely for lunch when there are like a handful of other people that are fully capable of getting the part and letting me pay for it then and there. Now we have to wait yet another day to get this part installed. They have lost our business. Too bad...we have nearly 200 rental units throughout Champaign county. Poor poor customer service.