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| - I am giving Global 5 Stars- yet the Restaurant Week performance was a tough 3.5-4. With that I will be back- often. The smaller closeness in size and ambience sets a quaint comfortable mood with its is low lights, makes you want to stay all night long! Unfortunately they just weren't staffed adequately or prepared for the bombardment of Restaurant Week. The Food was amazing, truly inventive & tasteful (fine dining at its best!), Bernard the owner was so gracious and appreciative, and bless our waiter, he was well-professionally-trained and tended to us as best he could, but the rest of the establishment was working against him.
Read below for Restaurant Week experience:
Upon arrival (7:45) our table was not ready (rsvp'd for 8, which is fine, we were early) so we went to the bar for a drink while we waited. While we saw plenty of people working and fluttering behind the bar, apparently only one lady was a bar tender(?), a wine, another wine, a beer and the 4th in our group ordered a Dark & Stormy...she snapped with a horrible attitude "we can't make that" and took off to go get the drinks she could get - didn't ask him if he wanted anything else, or offer what she could make him- her attitude was that of Frazzled and frustrated and unhappy to have a job and be working. She was like this to everyone, shitty & snappy to co-workers (we felt bad for them!) and to guests. She should not be at this kind of establishment, she belongs at an Applebee's.
She got the rest of us or drinks and our table was ready upstairs. 3 of us with drinks, 1 nothing. We sat for 10-15 min (the drinkless member pretty pissed) and our over worked waiter arrived. He was calm, patient and could feel our discomfort. He took new drink orders and gave us menu highlights and did his best. He was over-seated, too many tables with no support for drink, bread or water runners, and a slow bar with a pissy bar tender and slow kitchen were not his fault - and he handled like a freaking champ! I applaud his attitude and ability, it isn't easy to walk into a storm!
With the bar down stairs, drinks were slow to arrive, and they ran out of the beer the guys were drinking - so they had to switch -- but when the food did come, it was so amazing, the food was so flavorful and unique, it went miles to help us forget our judgments of the flaws in the evening.
I am 100% confident the inconsistencies we experienced were due to Restaurant Week, and that any other normal night, Global kills it. I plan to come back, at a slower paced night (hopefully the bar tender has her attitude adjusted- especially for this caliber of a restaurant) for a much more fun evening!!
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