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| - Overall, I had a good experience here. I would go here again, but there are some glaring issues that I want to have addressed.
When we booked, we were getting a promotion deal which included 2 complimentary buffets. We also booked a King room. No one told us if it was a request, or anything like that.
When we go to check in, we are told they only have Queen rooms available. I said, I booked a King, they told me unless I paid a $30 fee that room size isn't guaranteed. I push a bit, then the lady checks with a manager, and then magically they have a King room available. I think it's a very stupid Hotel Policy of "first come, first serve" when it comes to room size. If all the Kings become booked, then stop booking ppl for king sized rooms, tell them only queens are available. it will solve your issue.
We were told by the front desk that we just need to charge the buffet to our room # and it will be comp'ed off. We went to go to the buffet, got our ticket, but then decided to take a quick nap. They were closed when they come back. didn't know a buffet in a hotel in vegas would close at 10. Oh well, I was afraid that they wouldn't comp the buffet off (and we didn't even get to use our ticket), so I didn't do the express check out, and waited in line. Good thing I did because they were going to charge me for the buffet! The front desk told me it was a booking error. Stupid.
The room was nice, very clean hotel, good food choices, all in all, I liked the trip, except for all these issues with room sizes, booking, and charges. They should really get that part straightened out, because that would have made this a 5 star vacation.
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