I have been a fan of Red Robin since the beginning. I generally love the fries and the Royal Red Robin burger. I recently moved to the Las Vegas area so I was used to quality service and food in my old Escondido, CA location. However, I tried eating at the Galleria location for the first time back in October and the service was slow and the fries were cold. I thought it was a fluke, but I went again with the same result, slow service and cold fries. After the 4th visit with the same results, I've concluded that this place has a problem. Then I went to another Red Robin on Eastern and had the same problems. Is it truly impossible to receive hot fries without complaining about it? Maybe these Red Robins in Henderson should reach out to the Escondido location and emulate their practices, because these two have been disappointing.
Also, the Galleria spot has a section that I always seem to be seated at that sits flush up against the mall entrance, so you essentially become a spectacle for about 1000 people as they walk into and out of the mall. It makes it feel like I'm eating at a hotdog on a stick in the food court, when all I wanted was a nice atmosphere to eat in. I don't want an audience to stare at me while I stuff my face with a Royal.
The extra star I give them is for being on point with the burgers, those did not disappoint.
Update: Since writing this I have been notified by their corporate office that these locations will be reviewed and might be remedied. I will be heading back to the Galleria location and I'll update my review with whether or not they are still dishing out cold French fries or not. Hopefully they will put up a wall in that section in front of the entrance.