Well, I luckily didn't have the same experience as the other reviewer. My vacuum quit on me, I called Hoover, they told me what the problem most likely was, and told me Strongsville vacuum as a place to take it.
The guy said it would be two weeks, they called me several days later and said it was fixed and recommended a few other repairs (new filter, a new belt) For $47 my two year old vacuum is like new again. Yay!