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  • Unfortunately I would have loved to have given a 5 star review. We had a door done by FI previously and all was well. This go round has literally been the BIGGEST headache-the door came was installed and there is a missing bracket for the door to be able to swing and auto close as well as the stucco brace/bracket to hide the stucco from the exterior door to the FI door. Additionally the lock cylinder is not flush nor straight in the door, light comes through the actual door and frame and all of this to be fixed with second visit. Second visit came and went after requesting a different installer the same installer showed up to "resolve all the issues". However, this did take place. It has been over a month since initial installation and still have no eta on completion. The only positive note to this entire headache is a gal named Bonnie who has been nothing short of wonderful to communicate frustrations and concerns with. If not completed soon will be faced with contacting the BBB for complaint. This company was so highly regarded to us as have done our previous door as mentioned along with family members doors....completely and utterly disappointed.
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