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  • Virgin Mobile's customer service is dismal at best, and this is putting it mildly! I have called customer service three times; in order, to get clarification about upgrading my phone. The two times I called I was not told that I would have to upgrade my plan to upgrade my phone.The third time, I called I outright asked what the conditions were to upgrade my phone, I was then told I would have to upgrade my plan or if I decided to go on Super Tab I would have to pay $799.00 in the store up front. Someone tell me, what would be the point of then choosing either of these two options? I would rather walk into an Apple store and purchase the phone from them, this way I'm not locked into any contract and have the freedom of changing provider's if a better plan comes along! When I was debating signing with Virgin I clearly remember being lead to believe that upgrading my phone at anytime would be no problem, but this clearly has not been the case. Through this ordeal I have waisted about five hours over the course of two days, and have arrived at no solution. I did however, end up getting very frustrated and will be definitely leaving as soon as I find a better deal!!!
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