There is something about this place that just puts customers at ease, and that is really rare with auto body shops these days. I've had work done twice by Highland and I will continue to use them for all future auto repairs. Never once have I felt like I was being intimidated, pressured, or ripped off. In fact, this place seems to pride itself on listening to what your concerns and needs are and offering you an honest assessment of your vehicle. The employees that work here are down to earth people. They don't try to beat around the bush and sell you anything. The guys I have dealt with there are men of little words, which actually threw me off a bit. I was expecting to hear a sales pitch, but instead I just got the truth. If you go in for brake work, then they look at your brakes. They don't try to sell you anything else. Don't expect to receive huge discounts, but their pricing is competitive and fair and the quality of work performed is top notch. As a car owner, you can't ask for anything more.