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| - For my first review of 2017, I want to start off with a 5 star provider that helped make my Christmas holidays stress free. As the holidays approached, it became apparent that I was going to be travelling out of the province for an extended time and my normal cat sitting friends weren't going to be available.
I looked online and narrowed down my potential cat sitting services to 3 companies. Despite there being a lower Yelp review count than I typically lean too, I'm so happy I settled on PetsGo. Let me tell you why...
1) Professionalism
From the first visit to the Petsgo website, including being one of the few cat sitters with a mobile friendly website, integrated logos and youtube content, I could see that this company was investing into being a credible and professional business.
Throw in quick response time to inquiries, a client portal for booking appointments and inputting pet info, and clear indications of insurance and animal association involvement, I had a good feeling right out of the gates. Payment is also easily workable through email money transfer or credit card online.
2) Trust
From the first time meeting Sarah and her husband Jake during the introductory meeting where they met my cat and we signed some forms, I had good vibes from them. You could see right from the first visit that they are animal people. My cat instantly took to them, which naturally gave me good peace of mind when I was officially giving them access to my house with all my possessions and my favourite non-human creature.
3) Communication
Despite having a few weeks between when I needed to have them start cat sitting, any inquiries or discussion points we had between those times were easily communicated during that time. More importantly, during every day I was gone they send daily update emails that included a summary of the days play time and pictures. Seeing pictures of your animal being happy while you're gone certainly gives a feeling of freedom to go about my travels without concerns.
I could go on, but the bottom line is that my vacation was awesome and this was way better than the times I've simply left my friends to cat sit, hoping during that time that everything is going according to plan.
While I can't personally speak to their other services, I will encourage any west enders in need of various cat sitting/dog walking/puppy visits to give PetsGo a try, as it was nothing but good things to say from my own experience.
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