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  • I really wanted to give 5 Stars, but I really can't. Overall, American Airlines has been awesome! I fly them more frequently than most other airlines now, and they're my "go-to" airline currently. BUT, I really have to say sometimes the gate agents are not very friendly. I understand how a stressful job like that can get to us at times, but it really boils down to the necessity of providing excellent customer service....always! The Las Vegas gate agents that I've encountered are just cold. Therefore, had to give 3 Stars. On the flip side, I've been very impressed by the customer service of other AA staff- a very helpful ticket agent in Dallas...and all of the flight crews I've seen. On my last flight with AA to Dallas, I was privileged to fly first class. The service was excellent the whole flight, and the food was much better than I would have imagined! Some kind of Quiche with spinach and cheese. A side of fresh fruit and a muffin. Yum! Even in coach they have some great snack options for purchase, most are pretty healthy. I bought the protein pack for $6 and it was surprisingly delicious! It had Nature Valley fig bars...so good! I even bought a box when I returned home.
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