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  • Front host was great super friendly. Didn't wait for a table at all. Quick to sit us. (Party of 6) The sever we had was such a nice lady. However the quality of the food was terrible. First we ask for cokes and they kept giving us diet ones for some reason. We order poke bowl - don't get it, it never gets brought out but of course it's on the bill. Then my sister and I order the Nashville spicy chicken sandwich and mine is great, but they brought out the classic chicken sandwich instead for my sister. Instead of making her the correct sandwich they brought out some microwaved hot sauce to put on it. My nephew never got his side of fries (yet again it was on the bill.) finally the booth and the wall behind us was so gross and dirty. Didn't look like it was wiped at all for maybe days?! A spider bit my fiancĂ©. I can't believe this happened to us especially while in summerlin! We spoke to Allen he was very nice and actually cared what was going on. Then the GM Paul came over and blamed all the errors on the waitress. And that wasn't the case. She took our order correctly and the people in the kitchen and servers where the ones messing things up. Along with the bus boys who clearly don't clean properly. He was so unprofessional and quick to place blame and had the nerve to say that we were "complaining" I let him know that customer service is his job and placing blame on someone won't solve the issue of the food being poorly prepared and the kitchen not making the food in the back. I let him know it's a difference between complaining vs facts. Facts was, the food wasn't good, the place was dirty and we didn't get our complete orders, yet was charged for them. Paul, as a GM please work on ownership and customer service skills. We will not be back. EVER. #bye!
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