We made a last minute trip to Vegas to visit my family and I found a good deal through Travelocity for $35 a night for a top secret hotel. The website said that this was a 4 star property, it is so not a four star property.
The parking layout is super confusing and it doesn't make sense where you are supposed to park. We found only one disabled parking spot close to the entrance of the lobby.
The check-in line was suuuper long, the folks working it seemed a bit understaffed and were still smiling and courteous. My dad uses a cane and was feeling super tired from the drive and his leg was killing him. Tony saw us and sent us to another line so that he could sit. He was super friendly and chatted with everyone in line.
Isabel helped to check us in and got us a two bed disabled friendly room close to the elevator. She was very friendly and super charming.
We make the walk into our room and can't wait to lay down for a bit. That's when I notice the towel in the bathroom floor. The carpet looks a little torn. Then I take another step and see that the beds are undone. Then I see that the room had not been cleaned. It was a bit gross to tell you the truth.
I call room service and they are going to send someone to clean the room. No, that's not what I want. So I called the hotel directly and ask for a manager. She tells me to go back to check in for a new room.
We ended up in a different room that was nice and clean.
I found it super weird that the hotel tries to nickel and dime you. Water is $4, coffee is extra, this is the only hotel where they charge for coffee! You'd think that it would be included in the resort fee.
For the record, all of the staff would get 4 stars. Even after the dirty room incident. They are all amazing.