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| - Having been to Phoenician Hair Co. a few times, I was surprised at the difference of my last visit. The first time I went, I had a groupon. We had just moved here and I had not found a hair salon yet. So I thought that was a great way to find a stylist. Juan did my hair the first three times, and the highlights and cut were fantastic. This last time, I called and talked to Juan to make an appointment, but I did not know it was with another hair stylist. If I had, I probably would have asked a couple of questions. I knew that full highlights were $85 and with tip, I hadn't paid more than $100, For this visit, the cost was a lot more.
The first thing was the stylist doing my highlights, began working with another customer after my highlights were put up. Someone else had come in without an appointment but wanted a haircut. So my stylist began to work with another customer and another person checked to see if my highlights were done and really didn't sound very confident. I then noticed that I spent more time at the washing station. I will get a really bad headache if my neck is bent back too far or for a long time, so this is something I would notice. They did put a towel down for my neck, so it was fine.
After the washing and toner was done, I basically sat at the washing station for my stylist, to cut, dry and style someone else's hair. So she was put in front of me even though she didn't have an appointment. I waited 30 minutes for her to finish the other lady's hair. So, while she worked on someone else, I realized that my time was not important at all to the salon. It felt as if I was put on the side until she was finished with the walk in customer.
She did a good job on the cut. The highlights were good, but there is one part on my face that is almost white.
When I went to pay, it was $130, higher than I have ever paid before at Phoenician Hair Co. I asked why, and was politely told that the toner was $20 (they took ten off because I didn't have long hair) and the cut was an additional $25. Honestly, I was shocked, if I needed toner, then why not tell me the cost beforehand? I don't think I have ever paid separately for a haircut... I thought it came with the highlighting. I am 100% positive I had been paying under $100. So I paid $45 more and got the impression that they didn't care about my concerns on it being a lot more than when Juan did it. Being on a budget, the extra money I paid, took away money I was going to use at my dentist to replace an old filling. I understand that different stylist will have different price structures, but I wish I would have known before I had the service done.
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