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  • Do Not Leave Your Pet at the Pet Hotel! If I could give 0 stars I would. I had a coupon for $10 the pet hotel so thought I'd try it. When I dropped him off, I asked to see the pen he'd be in. They said as it was Saturday it was too busy for a tour. I was unable to pick him up until the second, as New Years was a holiday. When I went to pick him up, I asked to see where he was staying. They refused, claiming that there was a risk of aggressive dogs biting me. I asked for a manager. One came, also insisted I could not see him in his pen. By this time I became suspicious that my 6 month old corgi pup had not been staying in the 4 x 6 pen I'd reserved. I demanded to see the store manager. In the meantime the other manager picked up a radio and left "to go to the bathroom". I spoke with the store manager while a bunch of the "carers" disappeared into the back. It took a full twenty-five minutes to be led to my dog. None of his toys were in his pen. The girl claimed he'd peed on them so they had taken them out to wash them. His toy teddy was covered in hair, clearly unwashed, but did not smell of urine. His blanket that was in his pen did reek of pee as did my dog. My dog is very clean. Litter trained at 8 weeks. There's not a chance he received the three walks a day they claimed. According to the manager, they have 80 dogs boarding there, yet in the snow there were only a few paw prints, not what you'd expect from 80 dogs being walked three times a day. I paid extra for a half hour individual play time, but I've no way of knowing if that happened. I told the manager I suspected they weren't providing the care promised and he replied "it's good we have video cameras then". So, I asked to see the video. He told me I'd have to get a lawyer if I wanted to try and see them. Bottom Line; if you love your pet don't leave them at PetSmart!
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