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| - Update!!!! Okay, so I'll start with this: Please, please, please! BELIEVE the negative reviews of this business, and I use the word "business" loosely. Those reviewer's who have commented that the people working at this establishment are unprofessional, lacking in the customer service arena, and are just down right nasty, are spot on in their assessment.
I've ordered from them in the past, about 5 times, to be exact, and I've always spent close to $80 on each occasion. Up until my last order, (which I did not write a review of) I've been relatively satisfied. My last order was about 7 months ago. The food was not as good as I remembered. Pizza was super salty, fries were old and cold. The wings were just okay, the garlic balls were nothing to brag about and the chicken strips were hard and overcooked. The anti-pasta salad I ordered was alright. But, I let it be, didn't review, just figured they may have had an off night. Whatever, but it did make me hesitant to order from them in the future. Anyways, I never forgot that I once loved their food, though. Their pizza, I thought was the best in town. The wings were delicious too. So, yesterday, March 29, 2017 I had a craving for pizza, and decided to order an 18" pepperoni and sausage, wings, and two double bacon cheeseburgers, all of which are available at Napoli's. So, I called in to place an order for delivery. Whoever the woman is who usually answers the phone just doesn't seem customer friendly. When you call in they always just immediately put you on hold. Sure, they quickly say "Napoli's, can you please hold," yet they never ever wait for the customer to respond. And then, you never know how long they're going to keep you on hold. I was on hold for a while before I hung up and called back(keep in mind that this has been the case each time I've called to place an order). Same thing that time around too. So I wait, and wait, then finally a man gets on the line and asks what I want. I begin telling him my order only to be rudely told, "I cannot hear you," or " I cannot understand you." Then all of a sudden my call is disconnected. He seemed impatient and I felt rushed. I never called back and I never will again.
See, this isn't the first time I've felt that they're just not conducting business in a way that treats customers with respect...at all. And, I know I've previously ordered from them, but I did notice then, as well, that they're just rude for no apparent reason. From my perspective, they do not care the least bit about customers, orders, quality of their food. It's like for them, if it's good it's good, if it's bad well, oh well. If you aren't satisfied with your long delivery wait, hey, oh well, even though you, the customer, were told an earlier deliver time that actually exceeds even 40 min. I've seen in no way how they compensate for any mistakes they make, rather it's as all on the customer, even if the issue lies on the business owners and employees. That's simply not good business. The goal should be to build a good reputation within the community, by being fair, treating people (especially the one's supporting your business) with respect, and correcting any mistakes that may have been made on the business end. It's not hard. To me, it seems like they do not want paying, and possibly longtime loyal customers. And, I just don't understand it.
Anyways, though I once loved their food, specifically their pizza, fries, and wings, I can no longer support Napoli's. I can't bring myself to give any more of my money to a restaurant that I feel doesn't value it's customers, and who doesn't take customer concerns seriously. I mean, seriously? I do not recommend to anyone. Support establishments that are consistent and who make customers and the service they deliver to them, a top priority.
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