Very nice architecture in the hotel. Very classy place. Housekeeping staff walked right in on my wife and I. Hotel has no hot tub but a nice pool. Housekeepers need training on cleaning and being quiet in the hallway in the morning. Going outside and getting bombarded by homeless people for money gets annoying but that is all over Cleveland. Overall the place is beautiful. Music in the lobby at night, pretty nice. Check out all the local cuisine, Rock and Roll Hall of Fame and the U.S.S COD all within walking distance of the hotel. Check out the city lights at night, quite pretty. The doormen were nice as hell and the bellboys too. Pretty much four star. Housekeeping two.