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| - Ordered the G. O. A. T. salad. When asked how I wanted the filet mignon cooked, I said medium rare. When I got the salad and *tried* to eat it, the steak was literally so overcooked it was like chewing gum. I could barely cut through it, let alone chew it. So I took it back in and asked if they could make it again with the steak even more rare. I got my order again within record time with what I'm pretty sure had to be the same steak I just gave back to them (only less of it, since some I had started to cut up), and probably just as overcooked, or even less rare than last time, and closer to well done (no pink or red area in the middle at all). This is by far not a 4.5-star steak salad by any stretch.
The service and courtesy of the staff were fine, and everything else about the establishment seemed pretty high quality. But I could cook a steak better in my sleep than these guys could. Waste of $12 bucks. I ended up only eating the rest of the salad as I didn't want to bother going back in again to let the cook know he had no idea how to cook a filet mignon.
Bottom line: if you're going to bother asking people how they want their steak cooked, know how to do it right. Otherwise, you're just setting the customer up for disappointment. And this was not only a disappointment, but an embarrassment when I went in to ask for it to be done right, only to get the order again just as bad or worse than it was the first time.
Edit: the manager replied to my review and apologized, and offered me a generous credit for the next time I happen to be in the area. So they get credit for wanting to make things right, and striving to improve in areas where needed. 3 stars for taking the time to provide above-average customer service.
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