These guys are very good and easy to work with. I was absolutely comfortable with moving forward with their proposed solutions to my many home electrical modifications. If you ever call the officer and don't feel welcomed, then it's likely you called the wrong number. (lol). One of the bigger concerns people have when dealing with construction projects is, additional cost beyond the estimate. I had two projects estimated and completed; neither had in-project adjustments/increases. The only reason, I didn't rate a 5 is, I would have preferred a little better marksmanship or finished look on the exposed portions of my exterior modifications. The inside work is spectacular but the outside less desirable.