We had an issue and got amazing service from these folks, start to finish.
We had really odd electrical problems in our rental house (lights going dull and then bright every time any appliance kicked on, or just every so often). We mentioned it to our landlord, who said he'd look into it in a few months (and then didn't). We also mentioned it to his electrician during a different repair - the electrician told us it's an old house and we're stuck with odd electrical issues.
Finally, we asked an electrical consultant who told us we weren't getting enough power.
We called SRP, and they had someone out to the house within about an hour. He was incredibly polite and helpful, and informed us that our electricity had groundwire problems and was too dangerous to turn back on, but that it would be repaired immediately (within the next 4-6 hours) - and it was! They ran into issues with our neighbors (who have a water feature built over the area where they need to dig), but they put in a temporary wire so that we wouldn't be without power while the neighbor made alternate arrangements. Then they noticed that a transformer was weak and replaced that the same evening.
Every single person I talked to was courteous, extremely helpful and empowered to do whatever was needed. I stayed on the line and did the after call survery for these people - they were THAT good.