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  • Absolutely the WORST pool company that I have EVER had to deal with. The customer service is horrible. After leaving many messages over the course of a few weeks I was only able to contact them when I called them AGAIN. I asked to speak with the actual pool tech who initially came to my house. The RUDE lady on the phone told me that she was more than capable to answer my questions - about a pump that SHE HAS NOT SEEN, and about a conversation I had with the tech THAT SHE DID NOT HEAR. I was assigned to them by my home warranty company, and I will be filing a serious complaint with them and the BBB. I was told to take the cash out option from the warranty company for the part and then they would do the work and I could just pay them directly. After I received the cash out and called to schedule the appointment I was told that I need to replace the entire pool pump system and that would cost an additional $400 and that there was an electrical problem and that it would cost additional money as well. I was then told that the salt cell that I need is no longer on the market, even though I was able to find them on Amazon. This is the reason that I am STILL trying to discuss my options with the tech who ACTUALLY SAW MY POOL AND THE PUMP. If you don't want to be scammed or jacked around with USE ANOTHER POOL COMPANY.
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