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  • I went there this past Tuesday and the Friday before. The first time we sat in the bar area. It took our server 10 minutes to greet us. I ordered the pulled pork penne, it tasted below average, microwaved at best, and the sauce tasted store bought, despite all that, he wasn't interested in our best interest when I said it was "OK". On Tuesday the server was pointing at us, asking us to order in the order that we were paying in. Then forgot half of our drinks so we didn't get them until our food arrived, our appetizer came after our entree. And we ordered a pizza to go which was never put in system to be prepared. I couldn't believe how horrible the service was and I only went back because I was invited to a birthday dinner, reluctantly. The manager did come over and try to take care of us, which is appreciated. Since I've been in the customer service industry for 10+ years, I know how hard it is to salvage a repeated mess up by an ignorant employee. Regardless, I wouldn't recommend anyone go to this Boston pizza. Unless management hires people who value what they do.
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