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  • Opting out from the noise and hustle of Flo's we called in a take-out order recently. Arrived for pick-up as instructed in about 35 minutes. As usual, the place was hopping when I arrived. Transaction was completed quickly and I was out the door with my order. All happy - until I got home and realized that my order was incomplete. Rec'd only the appetizer & rice, but neither of the 2 main dishes I'd ordered. Now I'm NOT happy. Called to inform Flo's of the problem, talked to a "manager". She was snippy and basically told me it was my fault for walking out with only 1 bag when they had 2 for the order. Yes, and how was I supposed to know that?? I requested credit back to my credit card, more discussion, finally she says "I'm not going to argue with you" and hung up. Huh, what has this conversation been then? Several days later I found my credit card had been credited back. Hurray, I won't have to dispute the charge with my credit card company. Flo's - you screwed up and blamed it on me. Your food isn't that great anyway and your attitude is worse. Think about adding some customer service to your menu. In the meantime I'll find another restaurant that actually wants my business.
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