We've seen Dr. Discont for years and recently have been seeing Dr. Andrews because Dr. Discont was booked.
This is a busy office, but a live person always answers the phone. The front desk staff seems to have it together more so than many offices these days and is very polite.
The appointments seem to run pretty much on schedule. They have xray equipment there which is really nice. Once you're in with the doctor, they take their time with us and we never feel like they are rushed to get to the next patient. I feel that the focus of this office is on practicing medicine/treating patients, versus running a business.
However, with that said, it dawned on us the last visit that every time we go there they try to sell us something that is not covered by insurance (brace, lotions, supports, etc.). There is some convenience to being able to buy the supplies at the doctor's office and they aren't usually drastically marked up. But you may want to skip purchasing the extras to see if you really need them.