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  • This place seems like it should be a classy high end store that would make somewhat of an effort to keep their patrons happy, but my experience has revealed that they have no regard whatsoever for their customers. I purchased a 'floor model' sofa in perfect condition at the store. They refused to deliver it (even for a fee), so I had to make arrangements to pick up myself. When I picked it up they had it wrapped in plastic so I wasn't able to verify the condition of the sofa. By the time I got it home and unwrapped, I realized that the frame had been completely dented in on one side, causing the arm to curve when it should have been straight. There was no way we could have caused such significant damage during transport, since there was no weight or pressure on that particular spot. I called immediately to give them the bad news. After several phone calls back and forth and trips to the store to see managers, I still don't have a resolution. The only thing they did for me was to send a tech out as a 'courtesy.' All that the tech did was look at it and agree with us that we couldn't have caused the damage. He recommended the sofa be fixed in their warehouse, but corporate wouldn't budge. I even offered to meet them in the middle on the cost to repair it, but they were so focused on their 'policies' and refused to even consider my proposal because it was a floor model. Now all I have is a dented couch and a lot less energy from all the hassle.
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