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| - My last experience at The Breakfast Club will be just that, my last. Living downtown I try and support downtown business and frequent establishments within walking distance of my condo. I've had a few positive experiences here and more than a few negative experiences, but my girlfriend likes the place (or she used to anyway) so when she comes downtown for the weekend we make the trek here.
The food is average, somethings are well done (good Bennies), some you could get just as good or better almost anywhere. I can name at least 5 breakfast places in Phoenix that I feel have better food at a more competitive price.
The drinks used to be what kept me coming back, as I felt this place had one of the best Bloody Mary's in town. My last experience here was a total let down and I should have known something was up when our server asked if we wanted "spicy" or "non-spicy" when we ordered our drinks, a question that has never been asked once in the nearly 2 years I've been ordering drinks here. My "non-spicy" tasted totally different than anything I've been served there, and not in a good way. My girlfriend's "spicy" tasted like someone added a pound of horseradish to it. The drinks are also way over priced, $10 for a large and $7 for a small, I have no problem paying premium price for a premium product, but these no longer fit in that category.
The staff is what solidified my decision to cross this off the list of places I frequent as I've only read about service this horrible and never actually experienced it myself until now. I'll start off by saying the service at the Downtown Breakfast Club has always been hit or miss, with many more misses than hits. Some of the waitstaff has been very good, most has been not so good. I'm really not that hard to wait on....take my order, bring me my food, refill my water, check in once to see if everything is OK and you can expect a good tip. To illustrate my last visit here's a timeline:
Checked in with hostess for party of 2, was told 20-30 minutes. Waited almost an hour and watched a total lack of control or caring as people would just walk up and seat themselves at the outdoor seating and nothing would be said by the staff. If the outdoor seating is a free for all like sitting at the bar just let me know and I'll seat myself.
Finally had a table, waited 10-15 minutes before our server came over. Luckily we knew what we wanted so we ordered our drinks and food right away. Bloody Mary's took about 15 minutes to get to us and food was another 20-25. Once the food arrived we asked for ketchup, which I feel is a fairly simple request, and the server said she would be right back with it. Apparently right back to her means 15 minutes and when she appeared with it and we total her to forget about it since we were already 80% done with our food she seemed a bit put off that we would have the audacity to ask for something and not bow at her feet when she got around to getting it to us.
Was the food good, would you like more water, can I get you anything else?? Don't ask our server because she wouldn't know, not once did anyone stop by our table and ask even one of these basic questions.
My advise to the owner of this establishment would be kill it with fire. This location is destroying your brand and had I never been to the Scottsdale location I would never have given this one as many chances and I have. I would rather eat stale Fruity Pebbles with month old milk then eat here again.
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