We went in to get a new phone on a rainy day. As we opened the door to a crowded store, we were quickly greeted by Cindy. She didn't just take our name as the "greeter" does in most stores, she actually was a rep who could actually help us. She didn't try to upsell us either. We actually ended up.taking her suggestion based on my husbands needs, and walked out with a new FREE phone. Yes, we did pay $35 for activation.
Cindy was knowledgable, nice and funny. I would wait just to speak to her. The store was clean, large and well staffed. The 2.5 stars are not a good representation of the stellar staff and location.