I work really close to this, so my co-workers and I go here often, there has not been a nice experience in this Starbucks ever! They have made my drink wrong so many times that at this point I expect them to have to re make it every time. I has not written a revue because they are so new I was giving them a chance to get over the learning curve, but after 3 solids months and today's experience I have had it! I purchase a simple teva tea this morning, I walked over this afternoon, and just wanted more hot water.. Which they wanted to charge me again for the tea!! This does not happen at any other Starbucks! Not to mention that baristas are not friendly, they have 5-7 people and it took us 30 minutes to get 4 drinks! Don't come to this Starbucks if you want good customer service, because you won't find it!