| rev:text
| - We had our entire backyard done, with stamped concrete, a section of artificial grass, and a couple of corner planters. On June 29th, we accepted the contract, and agreed to a flexible schedule, which meant dropping the price about a thousand dollars in exchange for pushing the schedule out.
September 18th is when they came out and did the work - 2 and a half months after signing the contract. A long time to wait, but only a little bit longer than the 8-10 weeks their flexibility discount disclosed. The work took less than a day.
Later that evening, I had a close look at some of the work, and found it to be unsatisfactory. The majority of the stamped concrete was ok, with a few exceptions - some chips that were kind of expected with new concrete, and a couple rough patches. The grass seems to be good. However, the planters are absolutely awful. There were lots of cracks, a lousy paint job, a corner that was nowhere near straight, splashed paint everywhere, and it just looked terrible everywhere.
I wanted to give them a fair chance to make it right - if they could fix it, I'd still be happy with the work.
I contacted them that night, and followed up with pictures the next morning. I was told someone would be out in a couple weeks. On 10/5, I followed up, and they were "behind schedule", in their queue for the end of October. On 10/26, I followed up again, and was told they were still somehow way behind due to all the rain this year - there was rain, but I don't see how a few days of rain can put you a month behind schedule for taking care of your paying customers.
On 11/18, I gave them one more chance, clearly stating that I needed someone out there now in order to give them the opportunity to make me a satisfied customer. They called and gave me a scheduled date in mid-January (about 4 months after I first reported their problems). I told them it was absolutely unacceptable, and asked them to inform their general manager of my disapproval. They responded and gave me a date of December 14th, which is 3 weeks from today, and apparently that's the best they can do. Nearly three months (and five and a half months from contract date), that's just not good enough.
Based on my experience, this company does not seem to care about their customers' schedules and they seem to have no concern for customer satisfaction. Regardless of whether or not they clean up their issues when they finally come out, I would not recommend this company.
BTW, all the photos I've attached here were taken the day after the job was completed, and I sent all of them to Sharp, showing them exactly why I was dissatisfied.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)