I come here every time I'm on the strip. Normally I enjoy my lunch and bite of gelato. Unfortunate this time was quite different. I had the bacon cheddar melt and it was only half cooked. Toasted on the top not the bottom. I went up to ask about it and the old wrinkled cynical woman questioned why I didn't like it. She said you ate half of it already. It's fine. I again asked was this a new way of cooking it. She said just finish the sandwich. That's all. Dismissing me. She was rude embarrassing and has no customer service skills. The gelato was still great.