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| - Don't go on a holiday weekend!
Literally from the time we stepped foot into the spa, my stress level increased. From the 15 minute wait at reception to the 10 minute wait for the tour, I should have known that the spa was too busy to care about my mother and me. There were SO MANY PEOPLE at this spa that there was literally nowhere to SIT, let alone lay down and relax. For example, the pool. My guess is there were about 18 chaise lounges by the pool and about 30+ guests. Yes, I was one of the lucky ones who got to sit on the ground, waiting for someone to leave. Just the sort of treatment you expect to get when you pay this much, right? But to make matters worse, multiple couples saved a lounge chair for their spouse, while said spouse went to get their spa treatment. For an hour. Only for both of them to leave once the spouse returned. So there were 3 - 5 open lounges at any given time that were being "reserved." Out of 18. Grrr.... I found these pool guests to be inconsiderate and entitled, which really rubbed me the wrong way.
I could go on and on because I was so infuriated with this spa, but I understand that this could have been an unusual turn of events (because of the holiday and the Travelzoo deal), so I'll leave all of the dirty details out. Nevertheless, I saw a poorly run facility that was over-crowded, overwhelmed and ill-equipped to say the least. Dirty towels everywhere, jam-packed jacuzzis, messy grounds, slow food/bev service. Man, it was just a disaster. We left early so we could sit down and have a drink.
The one highlight of the day - which was the first thing we did - was our massage. Both my mom and I were impressed with excellent massages. My mom wouldn't stop talking about hers and was moved by her masseuse's care and concern. My masseuse, Linda R., was highly skilled and had the strongest hands ever. Both are at the top of their field.
But alas, a great massage does not make a spa. If you're looking for a high class, relaxing, full service spa, this is NOT the best choice in this area. BTW, it might appear that I'm the only one rating this a 1-star, but if you click on "filtered reviews" at the bottom of the reviews, you'll see 5 more disgruntled customers rating it the same...
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