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  • I have never been so upset with a vet visit in my life and I never made it past the front desk. I called and asked if they had any availability to see a sick cat and as it was a Saturday afternoon I knew there would probably be a wait but knew that vca has a come in now policy. So they get some general info and I tell them it's a 12year old cat that is not moving much and lethargic in 1 day. The receptionist said I could be seen if I was there in 10 minutes so I said ok we are on the way. On the drive there or cat started open mouth breathing and as a vet tech I know that is very bad so as a courtesy I call them and let them know what is going on and we will need oxygen when we get there as this is now a true emergency. They call me as I am getting out of the car so I don't answer. I go in the hospital and the receptionist says that they can not see us and they were calling to have us go straight to emergency. Ok I understand that but when I ask if they can at least look at her and get get stable for transfer they hesitate and say let me go ask. Seriously??? I understand it's Saturday afternoon and you want to get ready to go home but working in the field I know emergencies happen and you don't always get out on time. They should have taken the pet from me straight to the treatment area and done something.... Well thank you for your time but I will never recommend this hospital to someone again. Unfortunately out cat did not make it and the added hassle of this hospital did not help one bit.
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