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| - We missed going to Ted's Montana Grill when we were in Colorado, so I was excited to learn that one opened here in Charlotte! It's located in this entirely new up-and-coming area in South Charlotte.
We went on a Friday night around 8:00 PM and were told about a 40 minute wait. After about 50 minutes, we were thinking about walking over to Chuy's next door because everyone had been seated except for us. Just as we were about to do that, we received a text letting us know that our table was ready.
The ambiance felt "just ok." It didn't feel special or themed. After waiting for so long, I also needed to visit the little boys' room (and wanted to wash my hands), so I tried to do that before we ordered. There was ONE urinal that was placed next to the sink and ONE gigantic stall where someone from the kitchen was apparently taking a big dump break (his apron was flung over the door). There were also other people waiting. Seriously--for a brand new, large restaurant, they put in one non-private urinal and one toilet for their customers and employees to share?
Anyway, now that I've discussed the restroom situation, let's talk about food. Bison is their specialty, and they have a big menu filled with a variety of burger and steak options. They also offer salads, chicken, turkey, fish, and regular burgers if you're not up for bison. We were so hungry after sitting down that we ordered wedge salads to start. They were delicious and hit the spot. Fortunately, the rest of our meal (burgers) arrived not too long afterwards. I tried the Avalon -- gruyère, blue cheese, bacon caramelized onions, roasted garlic aioli, and baby arugula. I noticed that the onions weren't very hot, but dove right into the sandwich. The bison was delicious and juicy, but the bun was pretty thick and bland and somewhat detracted from the sandwich innards.
As we were eating, my partner mentioned that the fries were kinda cold and soggy. I was so hungry that I didn't notice at first, but he was right. Surprisingly, he mentioned it to our server, because he never says anything. She brought us a plate of hot fries to share. They were hot, but still felt like they were a little old or something. They didn't have that freshness crisp.
All in all, it was an ok first experience, and but for the prices ($17 for a burger) I'm not sure we'd come back. We wouldn't have a problem paying that price if everything was top-notch, but it just wasn't. They need to get some better quality and flavorful burger buns, serve everything HOT, up their fry game, accept reservations, and offer better bathroom facilities. The service was great, though, despite the (too) long wait to be seated. (They also had a 90 health inspection rating posted by the door, which is almost a B.)
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