The stars is more indicative of the service then the food. I had their burger and was very impressed with how good it was. The meat tasted very fresh and they gave you a very generous serving of seasoned fries. More pricey then a typical burger and fries but also a higher quality and more of a portion then you would receive from a typical restaurant.
The service though was a little disappointing. Being young and not very formally dressed my guest and I were put in a two-person booth out of sight of all in a hallway when plenty of seats were available in the other dining rooms. Took a long time after our order was placed to receive bread and butter, but no utensils. My guest and I were comfortable enough to dunk our bread in the butter though--perhaps it was best for them to place us in our own empty hallway. Grabbing our server to receive utensils was difficult because of our location. Refills on drinks were slow as well.
Very friendly atmosphere, just not the best experience I have ever had at a restaurant for the first time, especially for the price you are paying. Maybe I just got unlucky.