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  • Terrible customer service! They post signs in the isles and above a product that is not on sale. It happened to me yesterday and when I questioned it to the cashier, she looked up something and said that what I purchased was not on sale. When I asked her if I can show her the sign that was right above the product she quickly brushed me off and said I can't leave the register. Not, let me get someone to check it out. I finally asked if she could call a manager. While we were waiting, the line was getting long. Cashier had no interest in the long line but I did. I suggested that she check me out with the other items I purchased so the customers behind me can also get checked out. Had I not suggested that she would have just waited with very little interest about the other customers. Finally, a manager came over and I asked if she would walk back with me to see the sign that was DIRECTLY above the product I was purchasing. The look on her face was a good indication that she had been down that road before but she did follow me back. Only to show me the small lettering in the upper left corner that showed the product name that was on sale. When I asked where that product would be we walked approximately 6 steps over to see what was on sale. This is not good practice. Show the sign where the product is. I'm all about giving good reviews where deserved but when I checked out other reviews and they had the same frustration as I did, I felt it necessary to comment. It's a shame that this store is so close to my home but I will not shop there again. Understand something Hobby Lobby, we are the customers that keep you in business!!
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