Here's a tip for the staff behind the counter who wait on customers: please be patient with those who have no idea what to order. Don't give a heavy sigh, look irritated or give customers a feeling that you're bothering them...umm...how about offering suggestions to customers on what is popular? Or helping them out in figuring out what they would like? The Owner of this place should focus training their staff on providing customer service with a smile. The 4 stars is for the cute seating area, music selection and for the yummy snoh flavors, toppings and glaze options! Service is more like 1-2 stars.