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  • I used them to manage one of my properties and thought that they would save me some trouble for the $ 80,- a month that I paid them. Their service is a total joke, it appears that the only thing they care about is their money. They would not even care to inform me when my property manager left the company and when the tenant moved out they sent their handyman company to give an estimate for the necessary repairs. The estimate was far beyond the tenant's deposit and totally unreasonable. It was also a mix up of repairs for which the tenant was responsible and other services not related to damages caused by the tenant. For example: $ 150 for a broken plastic control knob on the dryer which I ordered for $ 5,- from Ebay. I did not use their handyman company to mitigate the damages and at that point On Q refused to communicate with me. No response to emails or faxes. I called several times and received the message "Everybody is in a meeting, someone will call you back" at any given time. (of course, that never happened....). Until now, (several month's after the tenant moved out) I never received a statement showing what they did with the tenant's deposit. Stay away from this company.
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