They never fixed my ac which apparently was just a leaking evaporator coil. Not only did they not tell me what was wrong another service contractor came out and had tell me all the problems he found: dirty evaporator coil and leakage. Also their service man they sent over was an unlicensed career criminal. Check link for arrest records https://mecksheriffweb.mecklenburgcountync.gov/Inmate?pid=243465 Dirty coils they never cleaned or informed us of even with a service contract which lead to more service calls and several expensive capacitor replacements. Despite our series of calls for repair, we never saw or spoke to Green Horizon's license holder for repair quality checks. When we complained about the fact that they sent a career criminal into our home, risking our small children, they replied that they were not responsible because they "didn't know". The arrest records are easily found online by searching his name. No birthdate, SSN, or address necessary. And, even though they allowed him to work under their license, they are not responsible for the fact that he didn't do what he said he did on the service calls. We asked to speak to the owner, but neither the owner nor the service manager bothered to contact us.