If you drive in for information, be prepared to stay. There is only one way out and that is through the car wash.
I told the front line person that I wanted a car wash and full interior cleaning. I was having a problem with dog hair everywhere. I specifically ask if he had a package for that or would I have to bring it for detailing. He peeked his head in and said it would not be a problem and no detailing was needed.
I paid for the complete interior package. My car comes out spelling fresh, I picked lemon. It was nice. I look back and there is still dog hair all over my seat. It was like the interior was barely cleaned. The dashboards were decently dusted and wiped. They were not perfect, but I was willing overlook that if the rest of my car had been clean. After all the dog hair was my real nemesis. I parked my car and marched inside to speak with someone.
I was give TWO different excuses: 1. My seat material made it difficult to vacuum them. 2. I needed to get it detailed.
I told him I asked the front line man that! Why would I waste money on a complete interior clean if I had to get it detailed later anyway?
We were interrupted and he said he would be right back. After I realized he was not coming back, I left. I am never going back there. So much for a dependable neighborhood car wash place.
I am sick and tired of chain businesses believing they can give people bad service. One day it will catch up to them.
Their automated wash, which does not require customer service, did a great job. So if you are getting the basic wash, it is the place to go for under $10. That is the only reason they have a second star. Otherwise they would be a one-star venue all the way.