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| - I had an absolutely horrible experience at Sims Buick & GMC, particularly with the service department. I have a GMC SUV and it was having an engine malfunction. I had initiated a claim with GMC customer assistance, hoping that they would aid in the cost of the repair since I was just a couple of months out of the factory 5 year/100,000 factory warranty. GMC customer assistance advised me to bring my SUV to a GM dealership to obtain a diagnosis. At that point they would review my case and decide whether or not they would provide financial assistance with the repairs. I dropped my SUV off at Sims Buick GMC service garage to obtain a diagnoses. Two weeks passed while I was using a rental car at my own expense. The service department manager, Ron Cidor of Sims Buick GMC finally contacted me, stating that they were unsuccessful in diagnosing my vehicle and that I would need to commit to paying at least $3,000.00 to obtain a diagnoses due to complications. They also stated that if I decided not to move forward with the diagnosis or repairs that I would be required to pay a balance of $330.00 just to retrieve my SUV in the exact same condition that it was in when I dropped it off 2 weeks prior. I was extremely unhappy with this result to say the least. Not to mention the fact that due to their inability/refusal to diagnose my vehicle's malfunction, GMC had denied me any financial assistance in repairing my vehicle. It even specifically states in the final print out that I was given when I picked up my vehicle that the misfire in my engine was likely due to a sticking exhaust valve. All Sims had to do was report these findings back to GMC headquarters and I would have at least had a 50/50 chance of obtaining some financial assistance with getting my SUV repaired. I have analyzed this situation from every possible angle and I cannot seem to figure out why the dealership would not report back to GMC with a valid diagnosis. They had nothing to lose and everything (including my business) to gain. I am bewildered. I contacted and voiced my displeasure with Ron Cidor, the service dept. manager. He was extremely rude to me, raising his voice on several occasions. Ron also stated to me earlier on in this process that he would use "his influence" to "fight this giant" with me. My interpretation of this was that he would do whatever he could to help me attain financial assistance with my vehicle. Ron later contradicted himself, stating that he had "little or no influence" in what financial assistance was handed down from GMC headquarters. I later met with the Doug Doerr, the service department director only to be told that had I been an existing customer and had I previously spent money at Sims Buick GMC that he would be more inclined to assist me with my vehicle and its issues. I played a recording of my conversation with Ron Cidor to Mr. Doerr and asked him how he felt about a customer or consumer being talked to/treated this way. Mr. Doerr's response was simply, "it just sounds like two guys haggling/arguing to me." He also said to me in a direct fashion, "you're not a customer, you're trying like h*** to be, but you're not a customer yet." I'm not sure if this was his way of "earning" my business, but needless to say it didn't work. Finally, Sims attempted to charge me a fee of $330.00. I refused to pay due to the circumstances mentioned in the above text. The only reason that they didn't charge me in the end, is because I refused to pay. With all things considered, after two weeks with my vehicle out of commission, rental car fees, and hours spent on the phone, I ended up exactly where I was before contacting Sims Buick GMC. I was treated very poorly and I strongly suggest to anyone considering doing business with Sims Buick GMC to make an educated decision, using my story as one reference point. I wouldn't wish this type of service or treatment upon anyone. I consider myself to be a pretty fair and compassionate individual and I understand that the sole purpose of doing business is to make money. However, no one should be allowed to treat a consumer the way I was treated without consequence. In my final meeting with Mr. Doerr, I made it clear to him that if I walked out of his office without any further resolution to my situation that I would proceed to use any resource at my disposal to pass along my experience with Sims Buick GMC to other consumers. I also went so far as to record conversations held between Ron and I, as well as Mr. Doerr and I. Ron Cidor took it a step further and personally attacked my father and I because my father coincidentally knows the mechanic who serviced my vehicle at Sims Buick/GMC. Ron attempted to lay some sort of a guilt trip on me, accusing me of "stiffing my buddy" or "I'm going to go stiff your buddy."I made it clear to all involved that I was dissatisfied with the dealership and not the mechanic. POOR EXPERIENCE RECORDING http://youtu.be/Axn3XDIMeQQ
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