Karan and the rest of the knowledgeable staff at Horologio are welcoming to window shoppers and serious watch aficionados. When I mentioned my favorite watch, Karan immediately brought it from another of their stores for me to admire. He was accommodating to my specific request (getting an alternative band) and even provided it at no additional cost. I've now bought two watched here on trips separated by multiple years. I fully expect to buy my next watch here too!