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| - It's too bad, but I feel like Coffee Phix has been on a steady decline since the change in ownership. It looks pretty much the same, and the prices are pretty much the same, but it's the little things that I've seen every few weeks when I stop by for a morning cup of coffee:
- One morning I ordered a bagel (since they had been advertising & selling Bialy's bagels, which I love)-- and the bagel I ordered was pulled out of a Bruegger's bag that was sitting on the back counter. I am not a huge bagel snob, but Bialy's is unequivocally superior to Bruegger's and Phix should not have been advertising bagels from Bialy's (a local business) while purchasing from a national chain. Since then I believe they have stopped advertising Bialy's, so I think that this mistake was due to carelessness, not intent to deceive.
- Someone (I actually think it might have been the owner) once prepared my coffee for me one morning and coughed into her hands before grabbing my cup, then coughed on the cup while she was filling it with coffee. I didn't want to make a scene in the coffeeshop, so I emailed Coffee Phix later that day to let them know that they might want to refresh their basic hygiene practices-- never received a reply. Priorities???
- They changed the hanging overhead menu with new writing that is really difficult to read. I'm not even 30, I shouldn't be squinting to decipher menus yet!
- Often, the stirring spoons, napkins, or half-and-half are missing (and I'm not usually there until 8am or so, so it's not like they're still getting set up first thing in the morning).
Any single one of these items could be easily forgiven, but put them all together and it just isn't a pleasant experience like Phoenix used to be. I feel like the new ownership might be in a bit over their heads on this one. Hopefully it improves but in the meantime I'll just brew my caffeine at home (and go get my own Bialy's bagels!).
CHECK-IN 2/3/2014:
Stopped in for some hot chocolate and was giving a piping hot cup of what I can only guess was chai mix. Come on, Coffee Phix. I want you to be great. Or at least better than Dunkin' Donuts.
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