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  • 12/25/16 CALLED IN our take-out order two weeks ago (reserved with Paig). it was scheduled for a 5:00pm pick up. Get there and the place is a MAD HOUSE. Now I get it, it's x-mas. But there were several pick up orders waiting since 3:30. We get to asking about timelines, nothing, told the manager would be out to talking to us, nothing. Phone ringers were turned OFF! People who paid online ask about refunds and they literally said we SHOULD be able to refund. SHOULD?! I don't really know the outcome for many of the other guests, my fiancĂ© and I left after 45 minutes of people who were there HOURS before us still not having their food, and no sight of ours coming. I get that you may have accidentally taken more reservations than you can handle, but why not contact the customers and see about picking up the food at a later time, instead of 3:30 try to get them to come in at 4:30, instead of 5 why not 5:45, etc. We left as COPS were pulling in-no doubt because the guests were getting extremely agitated. My family and I went to Dennys, got seated in 10 minutes and had DELICIOUS, well cooked food, great smiles from EVERY staff member. Buca was a 6 year x-mas traditional...safe to say not anymore.
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