I was there dining with my son. We've been to Pamela's in other locations and thought we'd swing by the Oakland location. Food was good and service was great! So why the low rating you ask....THE ROACH!! The waitress tried to fool me by swinging by and grabbing it with a napkin but I saw it with my own two eyes! It was crawling on the cushion next to my son. I'd go to pamela's again but no this one!