I'm not sure why this company has such a low rating on Yelp as my experience of the tour and the staff was great. Michelle was an awesome guide, Sharon our bus took us everywhere safely and Gene was a great driver!
The tour was really helpful in making me get my bearings of the various districts that Pittsburgh has. As an example, I didn't realize how walkable the Strip district was from Downtown. I will be returning back next year sometime and so this tour helped me identify the areas I want to checkout on my next trip (the University and Strip districts, if you are curious).
Michelle, our guide was also really grand - her live commentary made the city come alive and she would talk about her childhood and how the city has changed over the past decade.
I also appreciated that the sales staff at the kiosk recommended that due to the time, it was better for me to buy the 2.5 tour only which was $25 vs the hop-on hop-off which was $30. I liked that they weren't pushy.
One suggestion - I wish they'd sell postcards and stamps either from the kiosk or on the bus. I'm sure I'm not the only tourist who really struggled to find stores that sold Pittsburgh postcards!
Note: #336 of Yelp 100 challenge for 2016