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  • I was really disappointed with my experience at Tocaloma. My friends and I had purchased a Travel Zoo coupon to go to the spa and spend the day at the pool. The voucher included a free glass of wine or a smoothie after the massage, a day at the pool, and pool access for a friend When I arrived, I was a little caught off guard because there was no area to change and use the facilities before or after your massage. For the amount of money we paid, I expected to take advantage of additional amenities; however, I can get past that. My massage therapist barely put pressure on me during my massage and didn't seem to know much about how to give a massage. I think my 2 year old could have done a better job. After the massage, I went to get my free smoothie (which was just a bottled juice poured in to a glass) and got directions to the pool which was across the parking lot. When I arrived at the pool, I was told there were no outside drinks, even if they were from the spa. What a waste! I had to throw my drink away before entering the pool. Our voucher also allowed us to each bring one guest to the pool with us, so we each had a friend join us, later. The pool staff gave them a hard time about coming to the pool and would not let them in without a wristband. This whole experience was lackluster and really a huge disappointment. I have always enjoyed this hotel but this has left a bad taste in my mouth for future visits.
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