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  • Customer service fails!!! We place the order by telephone, order was 12 chicken strips, fries, beans, two blue cheeses, and an order of cheese sauce. After spending the 15-20 minute drive there and back each way (obviously not one in my area) open the sack only to find the sauces missing. What is the meal without the sauce. Called to complain, placed on hold, even spoke up and said I didn't want to be on hold because I had an order problem. On hold anyways. Hung up, called back and again said I had an order problem, the manager, Shawn, Swan or something said that the only thing he would do is give me free sauce the next time I came in... What? No I'm not satisfied by getting free sauce that I have already paid for on my next visit. A bigger attempt at a discount or comp would have been the only way I was going to be satisfied. My meal was not complete. Very disappointed!!!!
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